Industries
Dealer management software for truck and commercial vehicle dealers
Commercial truck and bus dealers manage one of the most complex dealership operations — new and used unit sales with long order cycles, body fitment and upfitting jobs that need their own build workflow, high-volume parts departments, multi-bay workshop scheduling, and OEM warranty claims across Hino, Isuzu, Volvo, Mercedes-Benz, Kenworth and others. MDMS is built to handle all of it in a single platform.
Challenges we solve
Body fitment and upfitting build management
Trucks sold with tippers, trays, cranes and specialised bodies require weeks of fitment work before delivery. Without a structured build order workflow, tasks are missed, subcontractors aren't coordinated, and commissioning sign-off is informal.
Multi-bay workshop scheduling with utilisation tracking
A busy truck workshop runs multiple bays with different technicians and different job types — warranty jobs, pre-delivery, customer repairs, and scheduled maintenance. Visualising bay utilisation and preventing scheduling conflicts requires more than a whiteboard.
OEM warranty claims across multiple brands
Truck dealers often carry multiple brands, each with different warranty claim portals, required documentation, and response timelines. Tracking recovery rates across Hino, Isuzu, Volvo and others simultaneously is nearly impossible without a system.
Parts department complexity
Truck parts departments handle OEM parts, aftermarket alternatives, supersession chains, and sub-assembly kitting. Counter staff need to find parts quickly, check availability, and order what's not in stock — all from one screen.
Compliance and certification tracking
Trucks are subject to ADR compliance, annual inspections, and registration renewals. Dealers who provide fleet management services to operators need to track this across customer fleets.
How MDMS helps
Build orders for body fitments and upfitting
MDMS's build order module tracks every fitment job: tasks assigned to technicians or subcontractors, parts staged from the PO, labour hours tracked against quoted costs, and a commissioning checklist capturing the sign-off before the truck leaves the yard.
Dispatch board with bay and technician Gantt view
The dispatch board shows all workshop jobs on a Gantt timeline by technician. Drag to reschedule. Unassigned jobs shown separately. PM Due alerts show when trucks are due for scheduled service.
Multi-brand warranty claims management
Each warranty claim tracks the OEM, claim type (standard warranty, goodwill, recall), correspondence log, and recovery amount. Analytics show recovery rate by brand — Hino vs Isuzu vs Volvo — in a single comparison table.
Parts counter with supersessions and OEM cross-references
Parts are stored with OEM part number, aftermarket alternatives, supersession chains, and per-supplier pricing. Counter staff search by description, part number or OEM reference. Low-stock alerts trigger reorder POs automatically.
Customer fleet visibility
Each customer has an equipment register showing all trucks owned or operated with their service history, hour meter readings, and upcoming service due dates. Customer portal lets fleet operators see their own records without calling the dealer.
Frequently asked questions
- What is the best truck dealer management software in Australia?
- MDMS is designed for Australian commercial truck dealers across brands including Hino, Isuzu, Volvo, Mercedes-Benz, Kenworth and MAN. It covers new and used truck sales, body fitment build orders, workshop management, parts counter, multi-brand OEM warranty claims, and native Australian GST and Xero compliance.
- How does MDMS handle body fitment jobs for truck dealers?
- MDMS includes a dedicated build order module for dealer fitment and upfitting work. Each build order has tasks assigned to technicians, parts staged from linked purchase orders (tasks are blocked until parts arrive), and a commissioning checklist for sign-off before delivery.
Ready to see MDMS in your dealership?
Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or book a personalised demo with our team to see your workflow in MDMS.