Industries
Dealer management software for industrial capital equipment dealers
Industrial capital equipment dealers — selling compressors, generators, industrial pumps, air treatment systems, and packaging machinery — operate differently from other equipment dealers. Sales cycles are long, installations are project-managed, commissioning is a formal contractual milestone, and aftermarket service revenue often exceeds new equipment revenue over the life of the relationship. MDMS is structured around this lifecycle.
Challenges we solve
Project-style installation management
Installing a compressor room, a generator system or a pump station is a project with multiple trades, staged delivery of components, commissioning milestones, and contractual sign-off. Managing this in a standard work order creates reporting and billing complexity.
Commissioning as a formal contractual event
Industrial equipment commissioning is not just a checklist — it's a contractual handover with documentation requirements, customer acceptance signatures, and warranty start dates. Losing commissioning records creates liability.
Aftermarket service contract revenue
For most industrial equipment dealers, aftersales service contracts represent the most predictable and highest-margin revenue stream. Managing hundreds of annual maintenance contracts with different intervals, billing schedules and escalation clauses requires a structured service contract module.
Multi-site customer fleet management
Industrial customers often have the same equipment type across multiple sites — five compressors across five factories. Managing service history, next service due, and billing separately per site while maintaining a single customer relationship is complex.
Warranty claims on technically complex equipment
Industrial equipment warranty claims often require detailed technical evidence — logged fault codes, pressure readings, temperature traces. Attaching structured evidence to OEM claims and tracking recovery rates requires more than an email inbox.
How MDMS helps
Build orders for staged project installations
Each project installation in MDMS is a build order with sequential tasks, linked supplier purchase orders for components, and a commissioning checklist as the final milestone. Labour hours tracked against the project quote.
Commissioning documentation with customer sign-off
The commissioning step in every build order captures: commissioning date, technician, checklist results, opening readings, and customer signature. Documentation stored permanently against the unit record.
Service contract management with auto-billing
Create maintenance contracts with configurable intervals and billing schedules. MDMS generates service reminders when equipment is due and creates billing period invoices automatically. Nothing slips through.
Multi-site equipment registers per customer
Each customer in MDMS has an equipment register. Units can be tagged by site. The customer portal lets the customer see their equipment across all sites with service history per unit.
Technical evidence management on warranty claims
Attach fault reports, pressure logs, temperature traces, and OEM diagnostic data to warranty claims as structured attachments. Correspondence log tracks OEM interactions. Recovery rate analytics show which industrial OEMs pay fairly.
Frequently asked questions
- Is there a DMS for industrial capital equipment dealers in Australia?
- MDMS is suited to Australian dealers of compressors, generators, industrial pumps, air treatment systems, and packaging equipment. Key features include project build orders for staged installations, formal commissioning documentation with customer sign-off, service contract auto-billing, and multi-site customer fleet management.
Ready to see MDMS in your dealership?
Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or book a personalised demo with our team to see your workflow in MDMS.
Related features
Build & Commissioning
Coordinate workshop builds, parts staging, commissioning checklists and labour time on every unit before it leaves the yard.
Service & Work Orders
Schedule workshop jobs, capture parts and labour, invoice from the work order and feed the unit's full service history.
Finance & Invoicing
Customer invoicing, supplier bills, payments and statement runs — designed to feed Xero, MYOB or QuickBooks cleanly.