Industries
Dealer management software for heavy equipment dealers
Heavy equipment dealerships run one of the most complex operations in Australian business — managing high-value unit inventories across multiple branches, coordinating workshop and field service teams, processing OEM warranty claims, and running hire fleets alongside outright sales. MDMS is the only cloud-native DMS in Australia purpose-built for this complexity, replacing the combination of spreadsheets, paper job cards and disconnected accounting systems that most dealers currently rely on.
Challenges we solve
Long, multi-stage sales cycles
High-value equipment sales involve multiple quote revisions, configuration changes, trade-in assessments and finance arrangements before an order is placed. Most dealers track this in email threads and spreadsheets, losing visibility on where every deal stands.
High-value units with deep service history requirements
Each unit has a serial number, a build configuration, a service history, and multiple ownership or rental records. Keeping this data accurate and accessible is critical for resale value, warranty processing and customer confidence.
Multi-branch inventory and parts management
Construction dealers with multiple branches need to know where every unit and every spare part is at any moment — and transfer stock between branches without losing track of ownership.
Build orders for dealer-fit options and PDI
Equipment arriving from a distributor often requires dealer-fit options, attachments and PDI work before delivery. Without a structured workflow, tasks are missed, parts aren't staged in time, and commissioning is inconsistent.
OEM warranty claims recovery
Warranty claim processing is time-consuming and under-managed at most dealers. Claims sit in email inboxes, recovery rates by OEM are unknown, and potential recall patterns across the fleet go undetected.
Field service in remote construction and mining sites
Field technicians servicing equipment on mine sites and remote construction zones often have no mobile coverage. Paper-based workflows mean job records are incomplete, parts usage goes unrecorded, and invoicing is delayed.
How MDMS helps
Unit lifecycle tracking from purchase to disposal
Every equipment unit in MDMS carries a complete asset passport — purchase order, build order tasks, commissioning record, service history, rental contracts, and hour meter readings in a single chronological timeline.
Build orders with PO-gated tasks and commissioning checklists
MDMS is the only equipment DMS in Australia with a dedicated build order module. Tasks are assigned to technicians, blocked until linked parts arrive, and tracked against quoted labour hours. Commissioning checklists capture customer sign-off before delivery.
Offline-capable field service app
Field technicians install MDMS as a PWA on their phone. Jobs, photos, cause and correction notes, and checklist completion work with zero signal — syncing automatically when coverage returns. No paper job cards sent home with the tech.
Warranty recovery management with OEM analytics
MDMS tracks every warranty claim from first submission through OEM correspondence to credit note creation. Recovery rate by OEM is shown in the analytics tab — identifying which manufacturers are consistently underpaying.
Multi-branch inventory with inter-branch transfers
Stock levels tracked per branch. Inter-branch transfers update both locations simultaneously. Fleet view filterable by branch, category, make, status and availability.
Australian GST, Xero and MYOB — no add-on required
Every invoice generated in MDMS is a compliant Australian Tax Invoice. Xero and MYOB Advanced sync automatically. ABA payment files for batch EFT to your bank included as standard.
Frequently asked questions
- What is the best dealer management software for heavy equipment in Australia?
- MDMS is purpose-built for Australian heavy equipment dealers, covering the full operation from sales and build orders through workshop service, field service, rental, parts, warranty and finance. Unlike Eclipse DMS or Texada, MDMS offers a self-service free trial with zero implementation cost and native Australian financial compliance.
- Does MDMS work for earthmoving equipment dealers?
- Yes. MDMS is specifically designed for earthmoving equipment dealers managing CAT, Komatsu, Hitachi, Doosan and other brands. Key features include serial-tracked unit inventory, build order management for dealer-fit options, commissioning checklists, and an offline field service app for technicians working on remote construction sites.
- How does MDMS handle OEM warranty claims for heavy equipment dealers?
- MDMS includes a full warranty claims management module — from work order to OEM submission through to credit note creation. Recovery rate analytics show which OEMs are approving what percentage of claimed amounts. Potential recall patterns are detected automatically when the same part fails across multiple units.
Ready to see MDMS in your dealership?
Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or book a personalised demo with our team to see your workflow in MDMS.
Related features
Equipment & Inventory
Manage new, used and demo equipment with full status, location, configuration and service history per serial number.
Build & Commissioning
Coordinate workshop builds, parts staging, commissioning checklists and labour time on every unit before it leaves the yard.
Service & Work Orders
Schedule workshop jobs, capture parts and labour, invoice from the work order and feed the unit's full service history.