Solutions
Field service management software that works with no signal
Send technicians to site and get complete, billable jobs back — an offline mobile job card that captures labour, parts and the meter, then syncs the moment coverage returns.
Send a technician to site and get a complete, billable job record back, even from a dead spot.
The problem
Field service breaks down at the edge of coverage. A technician drives to a site, does the work, and the record rides home on a paper job card — the hours, the parts and the fault all keyed in days later, if the card survives the ute. Meanwhile the office cannot see what was done, the invoice waits on the paperwork, and the parts used off the van never make it back onto stock. The job got done; the record and the money did not.
What you get
My jobs, on the phone
Each technician sees their assigned jobs on an installable app, with the customer, the machine and the history they need before they arrive on site.
Works fully offline
Jobs are cached to the device, so labour, parts, photos and the closing hour meter can all be captured in a plant room or a paddock with no mobile signal.
Syncs without double-ups
When coverage returns, the completed job replays idempotently — the completion, the meter reading and the photos land once, never twice, even after a flaky connection.
Completes to an invoice
Finishing the job on site rolls the labour and parts into a draft invoice back at the office, so billing does not wait on the paperwork catching up.
Dispatch board
Assign and reschedule jobs across technicians against their leave and public holidays on a dispatch board — part of the premium Dealer Suite module.
How it works
- 1
Assign the job
A work order is assigned to a technician from the workshop or the dispatch board, carrying the customer, the machine and the fault, so the technician has the context before leaving the yard.
- 2
Work it offline on site
On site the technician opens the cached job card and records labour, issues parts, captures photos and reads the closing hour meter, all without needing a mobile signal to keep working.
- 3
Sync on reconnect
When the device is back in coverage the queued work replays idempotently, so the completed job, the meter reading and the uploaded photos are applied exactly once at the office.
- 4
Bill and file it
The completed job drafts an invoice from its labour and parts and writes the work onto the machine's service history, so the record and the billing are done the moment the tech reconnects.
Offline that actually reconciles
Plenty of tools claim offline and then double-post or lose a parts line when the connection drops mid-sync. The MDMS field app caches the technician's jobs and replays each completion idempotently, so nothing lands twice and nothing goes missing. It is an installable Progressive Web App rather than a separately licensed native app, so there is no extra app-store lock-in to manage.
The modules behind it
Buy only what you use — these are the MDMS modules this solution runs on.
Frequently asked questions
- What is field service management software?
- Field service management software helps a business schedule, dispatch and complete work done at a customer's site rather than in a workshop. It gives technicians their jobs on a mobile device, captures what was done, and feeds that back into scheduling, history and invoicing. MDMS does this with an offline-first mobile job card so coverage gaps never cost you the record.
- Does the MDMS field app really work offline?
- Yes. The app is an installable Progressive Web App that caches a technician's jobs to the device, so they can record labour, issue parts, take photos and read the closing hour meter with no mobile signal — for example inside a plant room or on a remote site. Everything queues locally and syncs automatically when the device is back in coverage.
- What happens if the connection drops during sync?
- The queued work replays idempotently, which means each completion, meter reading and photo upload is applied exactly once no matter how many times the sync retries. That avoids the double-posted job and the lost parts line that flaky connections cause in tools that were not built offline-first, so the office record stays clean.
- Is the field app a separate product or extra licence?
- It is part of the Field Service module rather than a separately licensed native app, and it installs from the browser as a Progressive Web App, so there is no app-store deployment or per-seat native licence to manage. The dispatch and scheduling board that assigns jobs across technicians is part of the premium Dealer Suite module.
- Does field service connect to the workshop and invoicing?
- Yes. Field jobs are the same work orders as the workshop, so a job completed on site feeds the same service history, scheduling and invoicing. Completing a field job drafts an invoice from its labour and parts, so a technician finishing on site effectively starts the billing, rather than the office waiting for a paper card to come back.
Ready to try field service management software?
Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or book a personalised demo with our team to see your workflow in MDMS.
Built for these industries
Power, pumps & compressors
For businesses that keep an installed base of standby and rotating equipment alive, MDMS ties the units on each site to their agreements, their planned visits and their emergency call-outs.
Agricultural
From the first quote to the tenth season of service, MDMS runs the machines you sell — build and delivery, hour-based servicing, multi-OEM warranty recovery and the parts behind them.
Materials handling & forklifts
MDMS runs the forklifts you keep going for customers — planned maintenance by hour meter, recurring service billing, mobile job cards for the van, and the parts to back them.
Construction & earthmoving
Sell it or hire it, then keep it running — MDMS manages earthmoving machines and their attachments through sale, wet and dry hire, damage recovery on return and machine-hour servicing.
Trucks, trailers & transport
MDMS runs commercial truck and trailer workshops end to end — new and used sales, body fit-outs as build orders, fleet servicing by the hour, warranty recovery and the parts that fit each chassis.