Turn warranty work into money you actually get back

Warranty is the revenue most dealers quietly write off. The job gets done, the claim gets typed up from memory in someone's inbox, and then it goes quiet — nobody can say what was claimed, what the OEM actually approved, or how much labour and parts were never recovered. MDMS starts the claim where the work happened: complete a warranty work order and the claim is drafted against the unit automatically, numbered and linked back to the job. You then import the work order's own lines — the hours the technician booked at the job's labour rate, and the parts the job consumed at their work-order value — so the claim is built from what the job actually recorded rather than a number someone remembered.

From there the claim is a tracked file, not an email thread. It moves through draft, submitted, approved or rejected and paid, with the settlement steps restricted to the roles allowed to make them; every call, portal message, rejection reason and OEM counter-offer is logged against it; photos, reports and the OEM's own form attach to the claim; and a claim-package PDF gives you one document to download and send instead of a form re-typed by hand. Anything sitting more than 21 days without an OEM response is flagged, and a one-click reminder emails the OEM contact on file and writes itself back into the correspondence trail.

When the OEM settles, marking the claim paid creates the supplier credit note and writes the recovery back against the work order in one atomic action, so the money and the job reconcile. The analytics tab then shows recovery rate and average response days by OEM, the value sitting unanswered, and the parts that keep failing — so you can see which manufacturer pays fairly and which one is quietly underpaying you. MDMS produces the claim package and tracks the claim; you send it to the OEM by your usual channel, rather than MDMS submitting to an OEM portal for you.