Caravan & RV
Caravan dealer and service software for builds, warranty and fit-out
MDMS runs a caravan and RV dealership from the build and fit-out to the aftermarket — VIN and chassis identity, a warranty-heavy aftersales workload and accessory fitment on one platform.
- Fit-out as a build — Sequenced tasks, parts-gated, sign-off
- Find by VIN — Every van searchable by VIN or chassis
- Warranty tracked — Claims recovered by component supplier
Who this is for
Caravan and RV dealers selling and fitting out vans for retail buyers
Van builders running fit-out and accessory installation jobs
RV service centres handling a heavy warranty aftersales workload
Dealers fitting aftermarket accessories across many van models
Your words, mapped to MDMS
The way this industry talks about the job, and exactly what runs it in MDMS.
| What you call it | What runs it in MDMS | How it works |
|---|---|---|
| The van build and fit-out | build_orders with PO-gated tasks + a commissioning checklist | A fit-out runs as a build: sequenced tasks, parts staged from POs that unblock the task, and a handover sign-off. |
| VIN and chassis number | equipment_units.vin + registration, wired into global search | VIN and chassis are enforced identity fields, uniquely held per tenant and findable from the global search bar. |
| Warranty — and lots of it | warranty_claims per supplier + recovery-by-OEM analytics | RVs carry many component suppliers; raise a claim per supplier from the job's costed lines and track recovery. |
| Aftermarket accessories | parts + part-to-model fitment | Link an accessory to the van models it fits, so the right item is pulled and fitted rather than guessed. |
| Handover and PDI | commissioning_checklists on the build order | The handover captures the pre-delivery checklist and the customer's sign-off against the van's record. |
| Trade-ins and used vans | serialised equipment_units with full history | A traded or used van is its own serialised unit carrying its build, service and warranty history to the next sale. |
The problems that cost you
Fit-out work outgrows a paper job card
A van sold with an awning, solar, a fridge and interior work needs days of fit-out before handover, often with parts arriving at different times. Run on a paper card, tasks get missed, a job stalls waiting on a part nobody flagged, and the handover happens before everything is actually done — which comes straight back as a warranty complaint from a retail buyer.
The warranty workload buries the aftersales team
RVs are warranty-heavy, with dozens of component suppliers behind a single van, and a retail owner who expects every rattle and leak fixed under warranty. Without claims built from the job's own costed lines and tracked to recovery per supplier, the aftersales team drowns in paperwork, the recoverable cost is never fully claimed, and the dealer absorbs the difference.
Finding a van by VIN or chassis is a filing exercise
When an owner calls about their van months after purchase, staff need to pull its exact build, options and history from its VIN or chassis number — and if that lives across a spreadsheet, a folder and someone's memory, the answer takes far too long. Without VIN as a searchable identity, every warranty call and service booking starts with a hunt.
Accessory fitting is guesswork across models
The aftermarket is a big part of RV revenue, but fitting the right accessory to the right van model across a wide range is easy to get wrong. Without a record of which accessory fits which model, staff order or fit the wrong item, a job is redone, and a retail customer who wanted a simple upgrade leaves less than delighted.
How it runs, end to end
- 1
Sell the van
Configure and quote the van with its options and convert the deal to a sales order, so the van becomes a serialised unit and any fit-out work flows into a build order rather than a separate list.
- 2
Build and fit it out
The fit-out runs as a build order with sequenced tasks, parts staged from purchase orders that unblock the task when received, and a handover checklist, so nothing is missed before the van goes to the customer.
- 3
Hold the VIN identity
The van carries its VIN and chassis as enforced identity fields wired into global search, so months later a warranty call or a service booking finds the exact van and its build in seconds rather than a filing hunt.
- 4
Hand it over with a PDI
The handover captures a pre-delivery checklist and the customer's sign-off against the van's record, giving the retail buyer a clean handover and the dealer a defensible record if a warranty question arises.
- 5
Carry the warranty aftersales
Build warranty claims from the job's costed labour and parts for the relevant component supplier and track recovery, so the heavy RV warranty workload is chased and recovered rather than absorbed by the aftersales team.
- 6
Fit the right accessories
Accessory fitment links each item to the van models it suits, so the aftermarket team fits the correct part the first time and a simple upgrade does not turn into a redo and an unhappy customer.
What does the work
Fit-out as a build order
Run every awning, solar and interior fit-out as a build order with PO-gated tasks and a handover sign-off, so nothing is missed before the van goes home.
Carry the warranty load
Build claims from the job's costed lines per component supplier and track recovery, so the heavy RV warranty workload is recovered rather than absorbed.
The right accessory for the van
Fitment links accessories to the models they suit, so the aftermarket team fits the correct part the first time across a wide range of vans.
The modules that matter here
Buy only what you use. These are the MDMS modules this industry leans on most.
Frequently asked questions
- What is the best caravan and RV dealer software in Australia?
- MDMS suits caravan and RV dealers, covering van builds and fit-outs as structured build orders, VIN and chassis identity, a warranty-heavy aftersales workload, and accessory fitment on one platform. Every invoice is a compliant Australian tax invoice that syncs to Xero, and a self-serve trial starts with no implementation project or setup fee.
- Can MDMS manage caravan builds and fit-outs?
- Yes. A fit-out runs as a build order with sequenced tasks assigned to your team, parts staged from purchase orders that automatically unblock a task when received, and a handover checklist that captures the pre-delivery inspection and customer sign-off. That keeps a multi-day fit-out — awnings, solar, appliances, interior — on track and complete before the van is handed over.
- Does MDMS produce gas or electrical compliance certificates?
- No. MDMS records the fit-out as a build order with tasks and a handover checklist, and holds the van's identity and history, but it does not generate statutory gas or electrical compliance certificates. Those remain the responsibility of your licensed installers and their certification process, and we describe only what the platform actually does rather than implying a compliance-certificate feature it does not have.
- How does MDMS handle RV warranty claims?
- RVs carry many component suppliers, and MDMS lets you raise a separate warranty claim per supplier built from the work order's costed labour and parts, then track recovery rate by supplier in the analytics. That turns a heavy, fragmented warranty workload into claims assembled from the job itself and chased to recovery, rather than paperwork the aftersales team never quite gets on top of.
- Can MDMS find a van by its VIN or chassis number?
- Yes. VIN and chassis are first-class identity fields, enforced unique per tenant and wired into the global search, so staff can find a specific van and its exact build and history from its VIN in seconds. That means a warranty call or a service booking months after purchase starts from the van's record rather than a hunt through a spreadsheet and a folder.
- Does MDMS handle aftermarket accessory fitment?
- Yes. Each accessory or part records the van models it fits, so the aftermarket team pulls and fits the correct item for a customer's specific van rather than guessing across a wide range. You seed your make and model catalogue first, after which fitment and supersession steer staff to the right part, so a simple upgrade does not turn into a redo.
Ready to try caravan dealer and service software?
Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or book a personalised demo with our team to see your workflow in MDMS.
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