Trucks, trailers & transport
Truck and trailer service management software, from sale to fit-out to fleet
MDMS runs commercial truck and trailer workshops end to end — new and used sales, body fit-outs as build orders, fleet servicing by the hour, warranty recovery and the parts that fit each chassis.
- Body fitment — Run as a build order with PO-gated tasks
- Find by VIN — Every unit searchable across the app
- Per chassis — Parts linked to the models they fit
Who this is for
Commercial truck and bus dealers selling and servicing heavy vehicles
Truck body builders and upfitters running fit-out jobs
Trailer manufacturers and repairers building to order
Workshops maintaining customer transport fleets under schedule
Your words, mapped to MDMS
The way this industry talks about the job, and exactly what runs it in MDMS.
| What you call it | What runs it in MDMS | How it works |
|---|---|---|
| New and used trucks on the lot | serialised equipment_units + CPQ quotes and sales orders | Each prime mover or rigid is a serial-tracked unit; a configured quote converts to a sales order and build. |
| Body build — tipper, tray or crane fit-out | build_orders with PO-gated tasks + a commissioning checklist | A fit-out runs as a build order: sequenced tasks, parts staged from POs, tasks unblock on receipt, sign-off before it leaves. |
| VIN and rego plate | equipment_units.vin + registration, wired into global search | VIN and plate are first-class identity fields, uniquely enforced per tenant and findable from the global search bar. |
| Which filter fits which chassis | part-to-model fitment (v_part_fits_models) | Link a part to the models it fits with position and quantity; the make and model catalogue is seeded by you first. |
| Warranty across Hino, Isuzu and Volvo | warranty_claims per supplier + the Recovery-by-OEM analytics tab | Raise a separate claim per manufacturer and compare recovery rate by brand — each claim belongs to one OEM. |
| The customer's fleet is in for service | a per-customer equipment register + the Customer Portal module | Every truck a customer owns sits on their register with service history; the portal lets them see it without calling in. |
| Build a trailer from steel | assembly_orders with BOM and WIP (premium Operations module) | A trailer build runs as a costed assembly with a bill of materials and work-in-progress — in the premium Operations add-on. |
The problems that cost you
Fit-out jobs sprawl without a build workflow
A truck sold with a tipper, tray or crane needs weeks of fitment before it can be delivered, often across the workshop and outside subcontractors. Run on a whiteboard and a mental checklist, tasks get missed, parts are not staged in time, the sign-off is informal, and the promised delivery date slips while nobody can say exactly what is left to do.
Finding the right part across many chassis
A heavy-vehicle parts counter juggles OEM numbers, aftermarket alternatives and supersession chains across dozens of chassis and engine combinations. Without a way to record which part fits which model, counter staff guess, order the wrong number, or send a customer away — and a truck sits in a bay waiting on a part that was never quite right.
Warranty recovery is a mystery across brands
Carrying Hino, Isuzu, Volvo and others means a different portal, format and timeline for each, and claims that live in an inbox. With no single view of what was claimed, approved and recovered per manufacturer, the workshop cannot tell which brand is quietly underpaying, and thousands in recoverable labour and parts slips away every year.
Fleet customers want visibility you can't give
Operators running your trucks want to know what is due, what was done and what it cost — and every phone call to answer that ties up a service advisor. Without a customer-facing view of each fleet's own service history and upcoming work, the dealer looks opaque, the operator loses confidence, and both sides waste time chasing information that already exists.
How it runs, end to end
- 1
Sell the truck
Configure and quote the vehicle, then convert the accepted quote to a sales order — with any dealer-fit and body work flowing straight into a build order rather than a separate spreadsheet.
- 2
Fit the body as a build order
The fit-out runs as a build order with sequenced tasks assigned to technicians or subcontractors, parts staged from purchase orders that unblock tasks on receipt, and a commissioning checklist that captures sign-off before delivery.
- 3
Identify the unit by VIN and plate
The delivered vehicle carries its VIN and registration as enforced identity fields wired into global search, so a truck can be found by VIN from anywhere in the app and never confused with another.
- 4
Service the fleet on schedule
Preventive-maintenance schedules and a dispatch board keep customer fleets serviced on time, with work orders capturing labour and parts and converting to invoices on completion.
- 5
Fit the parts that match the chassis
Parts record the models they fit with position and quantity, and carry supersession chains, so the counter finds the right number for a given chassis instead of guessing across brands.
- 6
Recover warranty and show the fleet
Build a warranty claim per manufacturer from the work order's costed lines and track recovery by brand, while the customer portal gives each fleet operator a live view of their own trucks and service history.
What does the work
Body fit-outs as build orders
Run every tipper, tray or crane fitment as a build order with PO-gated tasks and a commissioning sign-off, so nothing is missed before the truck leaves the yard.
The right part for the chassis
Link parts to the models they fit with position and quantity, follow supersession chains, and sell over the counter with an atomic stock-moving till.
Give fleets their own view
The customer portal lets each operator see their trucks, service history and upcoming work, so your advisors stop fielding status calls.
The modules that matter here
Buy only what you use. These are the MDMS modules this industry leans on most.
Frequently asked questions
- What is the best truck and trailer service management software in Australia?
- MDMS runs commercial truck and trailer operations end to end: new and used sales, body fit-outs as structured build orders, fleet servicing on schedule, parts fitment across many chassis, multi-brand warranty recovery, and a customer portal. Every invoice is a compliant Australian tax invoice and payments sync to Xero.
- Can MDMS manage body fitment and upfitting jobs?
- Yes. A fit-out runs as a build order with sequenced tasks assigned to technicians or subcontractors, parts staged from purchase orders that automatically unblock tasks when received, labour tracked against quoted hours, and a commissioning checklist that captures sign-off before the truck is delivered — so a multi-week fitment stops living on a whiteboard.
- Does MDMS track parts fitment across different chassis?
- Yes. Each part records the models it fits with a position and default quantity, and the part page lists its fitments both ways. You seed your own make and model catalogue first, after which counter staff can find the right part for a given chassis and follow supersession chains rather than guessing across brands.
- Can MDMS build trailers to order?
- Yes, in the premium Operations module. A trailer build runs as a costed assembly order with a multi-level bill of materials and work-in-progress tracking, consuming parts and labour into the build and capitalising the finished unit. It sits in the premium add-on rather than the base modules, so a trial needs Operations enabled to demonstrate the manufacturing side.
- How does MDMS handle warranty across multiple truck brands?
- Each warranty claim belongs to one manufacturer, so you raise and track separate claims for Hino, Isuzu, Volvo and others, importing the costed labour and parts from the work order. A recovery-by-OEM analytics tab compares claimed, approved and recovery rate per brand, so you can see which manufacturer is underpaying and chase it.
- Can transport fleet customers see their own vehicles?
- Yes. Every truck a customer owns sits on their equipment register with full service history and upcoming service due dates, and the customer portal gives the fleet operator a branded, read-only view of their own vehicles and jobs. That takes the status-chasing phone calls off your service advisors while keeping the operator informed.
Ready to try truck and trailer service management software?
Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or book a personalised demo with our team to see your workflow in MDMS.
Related industries
Construction & earthmoving
Sell it or hire it, then keep it running — MDMS manages earthmoving machines and their attachments through sale, wet and dry hire, damage recovery on return and machine-hour servicing.
Agricultural
From the first quote to the tenth season of service, MDMS runs the machines you sell — build and delivery, hour-based servicing, multi-OEM warranty recovery and the parts behind them.
Materials handling & forklifts
MDMS runs the forklifts you keep going for customers — planned maintenance by hour meter, recurring service billing, mobile job cards for the van, and the parts to back them.