What is service management software?

Service management software runs the workflow of a service or workshop operation: raising work orders, scheduling and dispatching jobs, issuing parts and booking labour, tracking service-level targets, and turning completed work into invoices. MDMS does all of that on the same platform as parts, inventory and finance, so a job flows from booking to a paid invoice without re-keying.

Can MDMS schedule preventive maintenance?

Yes. You define preventive-maintenance schedules per equipment type that trigger on hour-meter readings, on the calendar, or both, each with an inspection checklist. As readings come in, MDMS builds the due and overdue list and turns any due unit into a work order with its checklist pre-loaded, so scheduled service stops slipping when the workshop is busy.

Does the work order turn into an invoice automatically?

Completing a work order rolls its booked labour and issued parts into a draft Australian tax invoice in one atomic step, so there is no separate data-entry stage between finishing the job and billing it. The invoice is drafted for review rather than sent automatically, which keeps a person in the loop while removing the re-keying that delays billing and drops lines.

Does MDMS support field service as well as the workshop?

Yes. Alongside the workshop board there is a mobile field-service app that works offline, so technicians on site can capture labour, parts and the closing hour meter with no signal and sync when they reconnect. The workshop and field jobs are the same work orders, so both feed the same history, scheduling and invoicing.

Which industries is MDMS service management built for?

It suits any business that services serialised equipment — forklift and materials-handling fleets, generator and pump servicers, construction and earthmoving dealers, agricultural machinery dealers, and truck and trailer workshops. Because service sits on the serialised unit's record, the same workflow fits whether you sell the equipment, hire it out, or only maintain it under contract.

Solutions

Service management software that closes the loop to the invoice

Run every service job from booking to invoice on one platform — work orders, scheduling, parts and labour, with the completed job turning straight into a GST invoice.

Run every service job from booking to invoice without anything falling onto paper.

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The problem

Most service operations lose money in the gap between the work and the bill. Labour gets scribbled on a job card, parts are issued off the shelf without a record, and the invoice goes out days late missing half its lines — if it goes out at all. When scheduling, parts and labour live in separate places, technician time leaks away, work-in-progress piles up, and the workshop cannot tell a profitable job from one that quietly cost more than it earned.

What you get

Work-order board

A kanban of every job by status — planned, in progress, awaiting parts, ready to invoice, complete — so nothing sits half-finished and invisible.

PM and workshop scheduling

Schedule preventive maintenance by hour meter or calendar and dispatch jobs on a board, with the due and overdue units surfaced automatically.

Parts issued to the job

Issue parts from the warehouse straight onto a work order, relieving stock in real time, with anything on order shown against its purchase order.

Labour and timesheets

Technicians book labour time against the job, so the hours that get billed are the hours that were actually worked, not an estimate.

Priority and SLA clocks

Urgent jobs get tighter response and resolution windows with a live countdown, so the work most at risk is visible at a glance.

Complete straight to invoice

Completing a work order rolls its labour and parts into a draft Australian tax invoice in one atomic step — no re-keying between the job and the bill.

How it works

1
Raise the work order
Create a job against the customer and the serialised unit, capturing the complaint, priority and any parts needed, so the whole job lives on one record from the start.
2
Schedule and dispatch
Put the job on the workshop board or the dispatch scheduler, or let a preventive-maintenance schedule raise it automatically when the unit is due by hours or date.
3
Do the work and capture it
Technicians book labour and issue parts against the job, which relieves stock as it happens, so the record reflects what was actually done rather than a guess afterward.
4
Complete and invoice
Completing the job converts the captured labour and parts into a draft tax invoice in a single atomic action, and writes the service onto the unit's permanent history.

Tied to the machine and the ledger, not a silo

Field-service-only tools stop at the job card, and older dealer systems bolt service onto accounting after the fact. In MDMS a work order sits on the serialised unit's full history and completes into a GST invoice through one atomic action, so the service, the stock movement and the money reconcile in a single step instead of being reconciled by hand later.

The modules behind it

Buy only what you use — these are the MDMS modules this solution runs on.

Service Workshop Field Service Parts Finance

Frequently asked questions

What is service management software?: Service management software runs the workflow of a service or workshop operation: raising work orders, scheduling and dispatching jobs, issuing parts and booking labour, tracking service-level targets, and turning completed work into invoices. MDMS does all of that on the same platform as parts, inventory and finance, so a job flows from booking to a paid invoice without re-keying.
Can MDMS schedule preventive maintenance?: Yes. You define preventive-maintenance schedules per equipment type that trigger on hour-meter readings, on the calendar, or both, each with an inspection checklist. As readings come in, MDMS builds the due and overdue list and turns any due unit into a work order with its checklist pre-loaded, so scheduled service stops slipping when the workshop is busy.
Does the work order turn into an invoice automatically?: Completing a work order rolls its booked labour and issued parts into a draft Australian tax invoice in one atomic step, so there is no separate data-entry stage between finishing the job and billing it. The invoice is drafted for review rather than sent automatically, which keeps a person in the loop while removing the re-keying that delays billing and drops lines.
Does MDMS support field service as well as the workshop?: Yes. Alongside the workshop board there is a mobile field-service app that works offline, so technicians on site can capture labour, parts and the closing hour meter with no signal and sync when they reconnect. The workshop and field jobs are the same work orders, so both feed the same history, scheduling and invoicing.
Which industries is MDMS service management built for?: It suits any business that services serialised equipment — forklift and materials-handling fleets, generator and pump servicers, construction and earthmoving dealers, agricultural machinery dealers, and truck and trailer workshops. Because service sits on the serialised unit's record, the same workflow fits whether you sell the equipment, hire it out, or only maintain it under contract.

Ready to try service management software?

Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or book a personalised demo with our team to see your workflow in MDMS.

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Built for these industries

Materials handling & forklifts

MDMS runs the forklifts you keep going for customers — planned maintenance by hour meter, recurring service billing, mobile job cards for the van, and the parts to back them.

Power, pumps & compressors

For businesses that keep an installed base of standby and rotating equipment alive, MDMS ties the units on each site to their agreements, their planned visits and their emergency call-outs.

Construction & earthmoving

Sell it or hire it, then keep it running — MDMS manages earthmoving machines and their attachments through sale, wet and dry hire, damage recovery on return and machine-hour servicing.

Agricultural

From the first quote to the tenth season of service, MDMS runs the machines you sell — build and delivery, hour-based servicing, multi-OEM warranty recovery and the parts behind them.

Trucks, trailers & transport

MDMS runs commercial truck and trailer workshops end to end — new and used sales, body fit-outs as build orders, fleet servicing by the hour, warranty recovery and the parts that fit each chassis.