Industries
Dealer management software for agricultural machinery dealers
Australian agricultural equipment dealers face a challenge no generic software platform understands: extreme seasonal demand spikes, on-farm service calls in areas with no mobile coverage, complex trade-in valuations on used machinery, and parts supersession chains that change every year. MDMS is built around these realities — not adapted from a system designed for something else.
Challenges we solve
Extreme seasonal demand spikes
Harvest and planting seasons compress enormous sales and service volume into short windows. Dealers need to process more quotes, more work orders, and more parts orders simultaneously while field technicians are stretched across multiple farm calls.
Field service in areas with zero mobile coverage
On-farm service calls regularly take technicians to properties with no phone signal. Paper job cards go home with the tech, service records are incomplete, and parts usage goes unbilled until days later when the paperwork catches up.
Trade-in valuation and management
Almost every new machinery sale involves a trade-in. Tracking the assessed value, reconditioning costs, and eventual resale of traded units alongside new unit sales is difficult without a system that links them together.
Parts supersessions across multiple OEM catalogues
Agricultural parts catalogues change constantly — part numbers are superseded, old numbers become invalid, and alternate supplier options need to be tracked per part. Getting this wrong means selling the wrong part or ordering what's already been superseded.
Warranty claims for multiple agricultural OEMs
Ag dealers often carry multiple brands — John Deere, CNH, AGCO, Kubota. Each OEM has different warranty claim submission formats and response timelines. Tracking recovery rates across all of them without a system is close to impossible.
How MDMS helps
Offline-capable mobile field service — works in paddocks with no signal
MDMS's field service app is a PWA that caches jobs to the device. Technicians start jobs, capture photos, log cause and correction, and complete checklists in the paddock with zero coverage. Everything syncs automatically when they return to town.
Trade-in valuation built into the quote
Add traded units directly to a quote in MDMS. The assessed value, condition notes and reconditioning estimate are captured against the unit. Trade-in machines get their own unit record with full service history tracking through to eventual resale.
Parts supersession chains with OEM and aftermarket cross-references
MDMS tracks the superseded_by relationship between parts — when a part number is superseded, MDMS flags the replacement automatically. OEM and aftermarket part numbers stored per part for quick lookup.
Seasonal demand planning through parts analytics
Reorder points can be set per part per season. Usage analytics show which parts peak in spring vs autumn. Low-stock alerts fire before the season starts, not during it.
Multi-OEM warranty claims in one workflow
Each warranty claim in MDMS tracks the OEM, submission date, days waiting, and correspondence log independently. Recovery rate analytics compare performance across John Deere, CNH, AGCO and others side by side.
Frequently asked questions
- What is the best farm equipment dealer software in Australia?
- MDMS is purpose-built for Australian agricultural machinery dealers, including tractor, harvester, implement and precision ag dealers. Key features include an offline field service app for on-farm service calls, trade-in handling on quotes, parts supersession management, and native Australian GST and Xero integration.
- How does MDMS handle field service for agricultural dealers?
- MDMS includes an offline-capable Progressive Web App for field technicians. Jobs are cached to the device — technicians complete work orders, capture photos, and log parts usage with zero mobile signal. Everything syncs automatically on reconnection. No paper job cards required.
- Can MDMS handle trade-ins for agricultural machinery sales?
- Yes. Trade-in units are added directly to a quote in MDMS with assessed value, condition notes, and reconditioning costs. The traded unit gets its own inventory record with service history tracking through reconditioning and eventual resale.
Ready to see MDMS in your dealership?
Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or book a personalised demo with our team to see your workflow in MDMS.
Related features
Field Service
Dispatch field technicians, capture signatures, log travel and parts, and bill the customer without paperwork going home.
Sales & Quoting
CPQ-grade quoting tuned for capital equipment: configurations, trade-ins, finance options and commission tracking baked in.
Parts & Warehouse
Multi-bin warehouse, supersessions, min/max reorder and full transactional history for every part number.