MDMS — Modern Dealer Management System

Features

Workshop service that actually closes the loop

Schedule workshop jobs, capture parts and labour, invoice from the work order and feed the unit's full service history.

MDMS — Service & Work Orders
MDMS Service dispatch board showing a technician’s day as a Gantt of scheduled work orders, an unassigned job tray and KPIs.

Overview

MDMS gives your workshop a service process that actually closes the loop, from booking through to invoice. Schedule workshop jobs against the customer and the unit, then let technicians clock their labour time and pick the parts they need straight from the warehouse. Because parts, labour and scheduling all live in the one work order, nothing gets captured on paper and lost on the way to billing.

When the job is done you invoice directly from the completed work order and close it out, with no re-keying between systems. Every job attaches to the unit's serial number, building a complete service history that follows the machine for its whole life. That history feeds back into sales, field service and warranty, so the next person to touch the unit sees everything that has been done to it.

What's included

  • Work order scheduling
  • Parts pick from warehouse
  • Labour time entries
  • Invoice directly from completed jobs

How it works

  1. Book the unit in against the customer
  2. Technicians clock time and pick parts
  3. Invoice and close, history attaches to the serial

Inside Service & Work Orders

Real screens from MDMS — captured from the live application, not mock-ups.

MDMS Service dispatch board showing a technician’s day as a Gantt of scheduled work orders, an unassigned job tray and KPIs.

The dispatch board is a live technician Gantt for the day: schedule jobs onto a tech’s timeline while unassigned work waits in the tray below, with SLA, overdue and awaiting-parts counts on top.

Works with

From the MDMS blog

Practical guides for workshop & service teams.

Read Workshop & Service articles

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