Workshop service that actually closes the loop
Schedule workshop jobs, capture parts and labour, invoice from the work order and feed the unit's full service history.
What Service & Work Orders is for
MDMS gives your workshop a service process that actually closes the loop, from booking through to invoice. Schedule workshop jobs against the customer and the unit, then let technicians clock their labour time and pick the parts they need straight from the warehouse. Because parts, labour and scheduling all live in the one work order, nothing gets captured on paper and lost on the way to billing.
When the job is done you invoice directly from the completed work order and close it out, with no re-keying between systems. Every job attaches to the unit's serial number, building a complete service history that follows the machine for its whole life. That history feeds back into sales, field service and warranty, so the next person to touch the unit sees everything that has been done to it. For long jobs, staged invoicing bills progress as the work is done, and job segments split one work order into faults billed to the customer, the manufacturer or your own business.
What’s included
- Work order scheduling
- Parts pick from warehouse
- Labour time entries
- Invoice directly from completed jobs
How it works
- Book the unit in against the customer
- Technicians clock time and pick parts
- Invoice and close, history attaches to the serial
Feature packs for Service & Work Orders
Optional features for this module that an administrator switches on in Admin > Features.
Work order job segments
Organise a work order by fault, each with its own Bill to, technician, parts, labour, checklist and photos.
Segmented work order invoicing
Invoice a long chargeable work order in stages, billing chosen labour, parts and travel once, with the remainder billed at completion.
Generic labour codes
Let technicians clock on to yard, travel or workshop admin codes with no work order, then have a manager move the time onto a job.
Also for Service & Work Orders: Job travel timer, Mixed job types on one work order, Work order parts check, Alerts and escalation.
Ask in plain English. Confirm it yourself.
MDMS AI is built into the ERP, not bolted on. Every change is shown as a preview, and nothing is saved until you confirm. Questions are free. Each change you confirm uses 1 Action; a change that fails is returned.
Service & Work Orders
Check work order status, and have service and PM schedule changes prepared for you to confirm.
Try asking
- “What is the status of our open work orders?”Read
- “Prepare a draft work order for this customer”Prepares a change
MDMS AI is an optional add-on with its own price and an AI seat for each user who uses it. What is available depends on your modules and each user’s role.
Inside Service & Work Orders
Real screens from MDMS — captured from the live application, not mock-ups.
Works with
Field Service
Dispatch field technicians, capture signatures, log travel and parts, and bill the customer without paperwork going home.
Parts & Warehouse
Multi-bin warehouse, supersessions, min/max reorder and full transactional history for every part number.
Warranty & OEM Claims
Draft the OEM claim from the work order that produced it, track it to a decision, and settle the recovery back against the job as a supplier credit note.
From the MDMS blog
Practical guides for workshop & service teams.