Departments
MDMS for dealer principals and dealership managers
Running a multi-department equipment dealership means making decisions based on data that, in most businesses, doesn't exist in one place. Sales pipeline value is in a spreadsheet. Service WIP is on the workshop whiteboard. Fleet utilisation is in the rental manager's head. Warranty recovery rates are unknown. MDMS gives dealer principals and GMs a single real-time view of the entire business — with the ability to click through from any metric to the individual records behind it.
Outcomes
Real-time visibility across every department
Live KPI tiles for: revenue YTD, open quotes pipeline, work orders in progress, AR overdue, fleet utilisation, and warranty recovery rate — all on a single dashboard, updating as transactions are processed. No end-of-day summary emails required.
Cross-department control from one login
Dealer principals and GMs have access to every module — sales, service, rental, parts, finance, admin. Role-based access means each team member sees only their own department, but management has the full picture.
Audit-ready records for every action
Every status change, every invoice, every stock adjustment, every user action is logged to the audit trail with the user, timestamp, and before/after values. MDMS gives you the full record if you ever need to reconstruct what happened and why.
Capabilities
Live KPI dashboard with drill-through
Revenue bar chart, technician productivity grid, fleet utilisation bars, warranty recovery table — all built from live data. Click any chart element to see the underlying records. No export required.
Configurable KPI alert thresholds
Set warn and alert levels for each KPI — AR overdue above X, utilisation below Y, warranty recovery below Z. Tiles change colour when thresholds are crossed. Notification sent to nominated staff.
Scheduled report delivery
Configure reports to be emailed automatically at daily, weekly or monthly intervals to nominated recipients. Reports arrive in the inbox — no login required to stay informed.
Role-based access control with 10 roles
10 distinct roles — Owner, Admin, Manager, Sales, Service, Technician, Field Technician, Parts, Finance, Viewer. Each role gets a navigation showing only the modules relevant to their work. Assign multiple users to each role.
How it connects
One platform, one data flow
Every transaction in every department feeds the management dashboard in real time. Sales pipeline, service WIP, parts stock value, rental utilisation, AR aging and warranty recovery all roll up into KPI tiles. Click any tile to drill through to the source records. Configurable thresholds turn tiles red when KPIs slip, and scheduled reports deliver the same view to the inbox of anyone who needs it.
Frequently asked questions
- Does MDMS provide dashboards for equipment dealership owners?
- Yes. MDMS includes a real-time KPI dashboard for dealer principals and GMs showing metrics across all departments with drill-through to individual records. Scheduled reports can be emailed automatically. Role-based access controls what each staff member can see and do.
Ready to see MDMS in your dealership?
Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or book a personalised demo with our team to see your workflow in MDMS.
Related features
Reports & Dashboards
Pre-built dashboards for sales, service, parts and rental — plus exports for any custom analysis you need.
Finance & Invoicing
Customer invoicing, supplier bills, payments and statement runs — designed to feed Xero, MYOB or QuickBooks cleanly.
Service & Work Orders
Schedule workshop jobs, capture parts and labour, invoice from the work order and feed the unit's full service history.