MDMS for equipment dealer service departments
The service department is where most equipment dealerships either make or lose money. Technician utilisation, WIP (work in progress) management, parts issuance, and getting invoices out promptly determine whether the workshop is profitable. MDMS replaces paper job cards, whiteboards, and disconnected timesheets with a fully integrated workshop management system that flows directly through to invoicing.
Outcomes
Higher technician utilisation
Lower WIP (work in progress)
Faster invoice generation
Capabilities
Gantt dispatch board
Work order lifecycle management
Offline field service app (PWA)
Parts issuance with live stock update
One platform, one data flow
When a customer's equipment arrives at the workshop, the service advisor creates a work order linked to the customer and the unit. Parts required are added — MDMS checks stock immediately. If parts are on backorder, the relevant tasks are gated until the PO is received. When complete, the work order flows directly to Finance for invoicing, and the service history entry is automatically added to the equipment unit's asset passport.
Feature packs that fit this work
Optional features an administrator switches on for the business.
Ask in plain English. Confirm it yourself.
MDMS AI is built into the ERP, not bolted on. Every change is shown as a preview, and nothing is saved until you confirm. Questions are free. Each change you confirm uses 1 Action; a change that fails is returned.
Service & Work Orders
Check work order status, and have service and PM schedule changes prepared for you to confirm.
Parts & Warehouse
Ask what is on hand, what is low, what is at its reorder point and what has been superseded, and have parts and warehouse tasks prepared for you to confirm.
Try asking
- “What is the status of our open work orders?”Read
- “Prepare a draft work order for this customer”Prepares a change
MDMS AI is an optional add-on with its own price and an AI seat for each user who uses it. What is available depends on your modules and each user’s role.
Frequently asked questions
- Does MDMS work for both workshop and field service?
- Yes. MDMS has both a workshop dispatch board for in-house jobs and a dedicated field service mobile app for on-site service calls. The field app works offline — technicians complete jobs, take photos, and finish checklists with zero mobile signal. All changes sync automatically when connectivity returns.
Ready to see MDMS in your dealership?
Start a 14-day free trial — no credit card, no implementation fee, no sales call required. Or see how it works with our demo walkthroughs or by getting in touch with our team.